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Go To Battle for Customers in 2011
This is the year to make it your personal mission to go to battle for customer share. The critical nature of winning the customer retention war is higher than ever. When the customer experience is only...
View ArticleCustomer Satisfaction = Happy Employees
Hardly a client meeting goes by that someone doesn’t ask: How can we improve upon employee loyalty and retention? How can we surpass their expectations and satisfaction and reduce turnover? Easy...
View Article3 Crucial Reasons Your Staff Needs Customer Experience Training
Evaluation in customer service delivery happens every moment of every day. Thus, customer experience training is like a “lifeline” for any staff – it inspires people, it creates critical building...
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From Customer Service to Customer Experience Enhancement
Customer Service. Everyone is familiar with the term. For consumers, it’s that hard to define set of expectations everyone has when interacting with servers, sales professionals, and front line...
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Customer Retention Ideas: Do You Really Need a Customer Relations Department?
In our business, our customers judge the service they receive by every person and program component in which they come in contact and that we offer to them. Many years ago we entertained multiple...
View ArticleWhy Should Your Company Implement a Mystery Shopping Program? Survey Says….
If there is a common denominator shared by all organizations –financial, retail, service, healthcare, manufacturing, hospitality – it is the monumental need for extraordinary customer service. It is...
View ArticleHow to Use Client Satisfaction Surveys to Inspire Customer Delight
Are you delighting your customers? In today’s economy, your consumers are watching their every dollar and their decision on where to spend that dollar is looming. This means your customer retention...
View ArticleOn-line Reviews Tip the Scales in Your Evaluation of Customer Service. Fact...
Controversy abounds in the realities of on-line customer sentiment. Sizeable numbers of customers are looking at online reviews and these evaluations in customer service and product selection have a...
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Ford Uses Customer Feedback for Better Design
If you haven’t heard, Ford is planning to launch a new MyFord Touch system on 2013 models of the Ford Escape, Flex and Taurus and an update will be available for current owners of the 2011 and 2012...
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3 ‘Magical’ Tips for Attaining Customer Experience Enhancement
In today’s competitive environment, it’s more important than ever to provide consumers with a positive and memorable experience to separate your business from your competitors. Due to advancements in...
View ArticleKendall-Jackson Wine Estates Benefits from Customer Experience Measurement...
If you’ve ever watched Undercover Boss, you may know the premise: CEOs of large corporations go undercover to engage at various levels of their company to experience a day in the life of their...
View ArticleDelivering the Best Customer Experience in a Mobile Environment
Recently, we’ve been seeing a shift toward a more digital, specifically mobile, environment in the world of consumers. An increasing number of consumers are using their phones or tablets in-store to...
View Article4 Tips for Excellent Online Customer Experience Management
In today’s digital world, customer experience no longer only exists in-store or through print advertisements. With the growing number of consumers using smart phones and engaging with brands’ social...
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